Return Policy
- No Returns
(If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.)
No Refunds/Exchanges: On any Items
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at (213) 622-4737 or email: orders@valentinetextile.com with details of the product and the defect. RMA # (Return Merchandise Authorization number) must be obtained by email in order to process your return your defective or damaged items only. You can send the item you consider defective to:
1008 MAPLE AVENUE, UNIT 1010-C
LOS ANGELES, CA 90015
*Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product.
No Refunds Permitted:
Sale items are non-refundable. Only irregular or damaged items may be refunded.
***If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to an Exchange. If you are entitled to an Exchange, we will send replacement item but if item is no longer in stock a refund of your purchase price and a credit will automatically be applied to your original method of payment.
To follow-up on the status of your return, please contact us at (213) 622-4737 or email: orders@valentinetextile.com .
- Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at (213) 622-4737 or email: orders@valentinetextile.com with details of the product and the defect. You can send the item you consider defective to:
VALENTINE TEXTILE INC.
ATTN: (YOUR RMA #)
1008 MAPLE AVENUE, UNIT 1010-C
LOS ANGELES, CA 90015
- Exceptions [NONE]
- Shipping
To return the Defective/Damaged item you purchased, please mail it to:
VALENTINE TEXTILE INC.
ATTN: (YOUR RMA #)
1008 MAPLE AVENUE, UNIT 1010-C
LOS ANGELES, CA 90015
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.